Cancellation and Refund Policy
1. Overview
Getivity is a subscription-based Software-as-a-Service (SaaS) platform where users are billed according to the subscription and billing plans they select. This document outlines our policies regarding subscription cancellations and refunds.
2. Subscription and Billing Cycles
Each Getivity user may have different subscription durations and billing cycles based on their chosen plan. Subscription fees are billed at the start of each subscription period.
3. Cancellation Policy
Users may cancel their subscription at any time either through their account settings or by contacting Getivity support. Cancellation takes effect at the end of the current subscription period. Users will retain full access to the services until the subscription tenure expires. No further charges will be applied after the current subscription period ends. After expiration, subscription access and services will be terminated unless the user re-subscribes.
4. Refund Policy
Getivity operates a no refund policy, and all subscription payments are non-refundable. Users are encouraged to review their subscription details carefully before making a purchase. In the rare event of a billing error or unauthorized charge, users must contact Getivity support immediately at contact@getivity.com for investigation and resolution.
5. Changes to Subscription Plans
If a user decides to change or downgrade their subscription plan mid-cycle, the new plan will take effect starting from the next billing cycle. Upgrades may be handled as per standard billing procedures without proration unless specified otherwise.
6. User Responsibility
Users are responsible for managing their subscriptions, payment methods, and renewal preferences through their Getivity account. It is the user's responsibility to ensure the accuracy of billing information to prevent disruption of service.
7. Policy Modifications
Getivity reserves the right to modify this Cancellations and Refunds Policy at any time. Significant changes will be communicated to users via email or notification on the platform.
8. Contact Us
For questions or assistance regarding cancellations or billing, please contact our support team.
Email: contact@getivity.com