Privacy Policy

Introduction

Getivity (“Getivity”, “we”, “us”, “our”) is a SaaS platform operated by AccelerateBS India Limited, a company incorporated and registered in Mumbai, India. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use Getivity, in compliance with the Information Technology Act, 2000, SPDI Rules, and relevant international standards.

Table of Contents

• What Information We Collect
• How We Use Your Information
• Data Residency & User Choice
• Data Storage, Hosting, and Caching
• Use of Cookies and Analytics
• Third-Party Integrations
• Sharing and Disclosure
• Data Retention
• Data Security Practices
• Cross-Border Transfers
• User Rights
• Policy Updates
• Contact Details

What Information We Collect

• Personal Details: Name, email, contact number, password (secured via Firebase), company name.
• Billing & Payments: Billing address, GST/tax details, payment data (processed via Zoho Billing and Razorpay).
• Usage & Device Data: IP address, browser/device info, log data, interaction metrics.
• Preference Data: Data residency (India, EU, US) selected at signup.
• Communications: Support messages, feedback, chat logs.

How We Use Your Information

• Service Delivery: Account registration, authentication, access management, time tracking, reporting.
• Payment & Subscription: Processing subscriptions, payments, invoices, refunds via Zoho Billing and Razorpay.
• Improvement: Usage analysis, diagnostics, product development, customer support.
• Security & Legal: Fraud prevention, compliance, audit, dispute management.
• Communication: Notifications, technical and administrative messages, marketing (with opt-out).

Data Residency & User Choice

Upon registration, users select a data residency region (India, European Union, or United States). Your data is stored and processed in the selected jurisdiction. This selection influences the storage location of primary account data and service records.

Data Storage, Hosting, and Caching

• Frontend Hosting: We use Vercel’s CDN to host and deliver platform assets from edge servers worldwide.
  Vercel Privacy Policy
• Backend & Database: Data is hosted on Digital Ocean’s managed Postgres service in region-appropriate data centers.
  Digital Ocean Privacy Policy
• Managed Caching: Temporary cache of certain service data via Digital Ocean Managed Caching for latency optimization, with regular purge schedules.

Use of Cookies and Analytics

We use cookies and similar technologies for session management, analytics, and to improve our user experience.

Third-Party Integrations

We use external service providers to run our business operations:

All personal data shared with these providers is governed by their privacy policies and underlying contractual obligations.

We follow a shared responsibility model with our hosting, database, caching, and identity partners. We ensure each processor maintains industry-standard security, compliance certifications (ISO 27001, GDPR, SOC 2 Type 2, DPF, etc.), and contractual commitments to protect your data.